Equipment delivery·FDE POC
Smart equipment · Field installation assist
Digitized install workflows and expert knowledge — engineers on site, experts review remotely, AI assists.
Process guidanceRemote reviewAI knowledge
5+15
Phases · steps
Dual
Engineer + expert
SSE
Live review
Challenge
Installation relied on paper manuals and tacit knowledge; quality inconsistent; experts not in the loop.
Approach
FDE dual SPA: mobile guided install with versioned processes; PC review queue, FAQ/manuals, rule+LLM AI assist.
Outcome
- Projects bound to published process versions — one standard
- Step submissions auto-create review records with SSE alerts
- AI conversations convertible to FAQ for compounding knowledge
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